Frequently Asked Questions
Everything you need to know about our premium wood crafts and services.
What type of wood is used for your products?
Most of our wood crafts are made from high-quality, sustainably sourced Baltic Birch plywood or solid Beechwood, ensuring a smooth finish and durable build for all your DIY projects.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental United States usually takes 3-5 business days, depending on your location.
Do you offer bulk or wholesale discounts?
Yes, we offer tiered pricing for bulk orders and a dedicated wholesale program for businesses and educators. Please visit our 'Wholesale' page for more information on how to apply.
What is your return policy?
We want you to be completely satisfied. You can return unused items in their original packaging within 30 days of delivery for a full refund, minus shipping costs.
Are your wood products pre-sanded?
Yes, our products are professionally sanded to a smooth finish, so they arrive ready for you to paint, stain, or decorate immediately without extra prep work.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. If you need to make a change, please contact our support team within 1 hour of placing your order.